Building owners and tenants are demanding greater, verifiable performance from the buildings they operate or lease. Arup’s ‘FM 2.0’ report reinforces why smart building technology is critical to helping facility management teams proactively make buildings safer, healthier, and more sustainable. However, the required digital infrastructures to support new FM outcomes are often not properly specified and included in new building construction.
For this reason, our paper Designing for Facility Management 2.0 proposes that the processes and organization of today’s design-build industry must change. It draws from the contributions of leading global experts representing design consultants, contractors, integrators, technology providers, construction inspectors, and insurance companies. This work reveals the current barriers in the traditional design-build process and proposes a new, proven paradigm that details how to enable the digital infrastructures needed to support the FM outcomes defined by Arup.